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Frequently asked questions

Answers to the most common questions about PrecioSano. If you do not find yours, write to us.

Results are shown in Spanish. Search by brand or active ingredient.

Two identical white medicine boxes side by side with a green sprig between them

About PrecioSano

What is PrecioSano?

PrecioSano is a Chilean website that compares medicine prices across pharmacies. We look in Cruz Verde, Salcobrand, Ahumada, Dr. Simi, Farmex, Búho, Farmaloop and more, so you can find the best price without visiting each pharmacy's website.

Is PrecioSano free?

Yes, it is free. You can search and compare prices as much as you want without signing up. Saving medicines and price alerts need a free account.

Does PrecioSano sell medicines?

No. PrecioSano is not a pharmacy and does not sell medicines. We show you the prices pharmacies publish on their websites. To buy, go directly to the pharmacy you choose.

Prices and search

Are the prices exact?

Prices are for reference and come from each pharmacy's public website. They can vary by location, stock and current promotions. Always check the final price with the pharmacy before buying.

How often are prices updated?

The whole catalog is refreshed every day, and the most searched medicines every six hours. How often it changes also depends on each pharmacy.

Why does a medicine show up at one pharmacy and not another?

Each pharmacy has its own catalog. It may not sell it, it may be temporarily out of stock, or its website may not list it. Check directly with the pharmacy.

Can I search by active ingredient or generic name?

Yes. You can search by brand name (for example "Tapsin") or by active ingredient (for example "Paracetamol 500mg"). Search results are in Spanish and also show ISP certified bioequivalents when there are any.

Bioequivalents

What is a bioequivalent?

A medicine with the same active ingredient, in the same dose and form as the original, that has shown Chile's Instituto de Salud Pública (ISP) it has the same therapeutic effect. Bioequivalents are cheaper than the brand name medicine.

Is it safe to use a bioequivalent instead of the brand name medicine?

ISP certified bioequivalents have passed tests showing they are therapeutically equivalent to the original product. Even so, any change of medicine should be discussed with your doctor or pharmacist.

Where does the bioequivalence information come from?

From the official register of Chile's Instituto de Salud Pública (ISP), under Law 20.724 (the Pharmaceuticals Law).

Account and My medicines

Do I need an account?

No. You can search and compare prices freely. A free account lets you save your list of medicines ("Mis Remedios"), get alerts when a price drops and sync across devices.

How does "Mis Remedios" work?

It is your personal list of medicines. You save the ones you take regularly and PrecioSano shows you where they are cheapest, how much you can save, and lets you know when they drop in price.

Is my health data safe?

Your list of medicines is sensitive health data under Chilean law. It is stored only with your explicit consent, it is not shared with third parties and you can delete it at any time from your profile. Searches are never sent to analytics tools with the medicine name.

On-duty pharmacies

How do I know which pharmacy is on duty near me?

The on-duty section (in Spanish) shows the pharmacies open outside regular hours in your comuna, with information from the official on-duty system.

Problems and contact

I found a wrong price. How do I report it?

Use our contact form and choose "Precio incorrecto" (wrong price) as the subject. Include the medicine, the pharmacy and the price you see on the pharmacy's website. We will review and fix it as soon as possible.

I am a pharmacy and want to be on PrecioSano

Write to us through the contact form and choose "Soy farmacia y quiero participar". We work with pharmacies of every size.

I want PrecioSano for my company's employees

We offer plans for compensation funds (cajas de compensación), ISAPREs, mutuales and companies that want to offer the comparison tool as an employee benefit. Write to us through the contact form with the subject "Empresa".